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General news, Privacy

New analogue meters are an option in NZ

Just had a call from a chap at Contact Energy offering me a new analogue power meter.

The company wrote to me about two weeks ago to say a Smart Meter would be installed. Subsequent phone calls, while politely and professionally handled, didn’t show much chance of an alternative.

I pressed on.

Today I got a call saying Contact Energy will install an Actaris SMO ACE1000 power meter that has no wireless capabilities at all.

As you can see from the photo below, it has a display much like an older car’s odometer.

The news came with a polite heads up that I may not be able to take part in any special offers the firm may have as I won’t have a smart meter. I assume a special offer could be “turn on an extra light now – it’s the half price power hour”.

I was also advised that should I change my mind and want a smart meter installed later on, then I will have to pay for it.

If you want an analogue meter installed, this page is your evidence that it is an option – at least if you are a Contact Energy customer in New Zealand.

My advice is to not get emotional with power companies when refusing a smart meter as you will be talking with a call centre person who – with all due respect – often don’t have the option of making decisions. They take messages.

Put your request in writing – email worked for me. Be polite, remain firm and clear. Don’t get into a debate (because you can’t have a debate with a corporation), don’t argue. Just keep it simple and insist on an analogue power meter (I am told Contact Energy has plenty of them in stock).

Send any supporting documents to help your case. This PDF appears to have helped me.

Remember, there is no law that requires you to have a smart meter – listen here.

Good luck.

 

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Discussion

3 thoughts on “New analogue meters are an option in NZ

  1. I have been offered the above too and since my meter is inside the house, they suggested to put the meter outside the house, which I will have to pay for and also for the new meter, which is another cost of $125.00
    Would be grateful for any advice.

    Posted by Rosemarie Gutsmann | December 6, 2013, 1:43 pm
  2. While this is of course a little dated now, we now have a number of customers asking us about how to reduce their daily usage, in other words which appliances should they turn off? This has been a really interesting development following the smart meters being introduced and the increased visibility that it has offered households. When they combine the smart meter with a company that allows them to view their power usage in near real time it presents a whole new eye opening experience to the way in which their household uses power. It has been very interesting.

    Posted by Andrew Kedian | May 12, 2016, 9:20 am

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